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Valid ITIL-4-BRM Exam Notes, ITIL-4-BRM Exam Training
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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q38-Q43):
NEW QUESTION # 38
Which is NOT an input to the 'Managing business relationship journeys' process?
- A. Roles and responsibilities
- B. Business relationship models
- C. Training materials
- D. Service portfolio
Answer: C
Explanation:
Training materials support BRM development but are not an input to the Managing Business Relationship Journeys process; that process relies on defined roles and responsibilities, relationship models, and the service portfolio.
NEW QUESTION # 39
What key question should be asked when verifying and adjusting a business relationship model?
- A. Does the agent understand the context and the applicable relationship model?
- B. Is there an applicable relationship model?
- C. Did we deviate from the model or did the model not work as expected?
- D. Is this a new or existing relationship?
Answer: C
Explanation:
Verifying and adjusting the business relationship model requires assessing whether deviations occurred because the process wasn't followed or because the model itself was ineffective.
NEW QUESTION # 40
Which is an example of the 'Prepare the team' step of Gemba walks?
- A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
- B. A relationship manager discusses the findings of a Gemba walk with other stakeholders
- C. A relationship manager records the findings of observing the negotiation of service targets
- D. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
Answer: A
Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.
NEW QUESTION # 41
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
- A. Organization's strategy
- B. Service portfolio
- C. Assessment of the organization's culture
- D. Business relationship principles
Answer: C
Explanation:
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
NEW QUESTION # 42
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?
- A. Set the target capability level.
- B. Identify evidence for every criterion that has been met.
- C. Look for evidence of missing capabilities.
- D. Proceed to Level 3.
Answer: B
Explanation:
After reviewing Level 2 criteria, the next step is to collect and document evidence for each criterion that has been met to validate the assessment before moving forward.
NEW QUESTION # 43
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