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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q21-Q26):

NEW QUESTION # 21
What does the Sprint Backlog provide the Agile Service Management Team?

A. Both A and C
B. List of requirements that must be met during the Sprint
C. Ability to be self-managing to meet the Sprint Goal
D. Description of how to meet the Sprint requirements

Answer: A

Explanation:
The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.
C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
Reference:
Scrum Guide 2020: Purpose and contents of the Sprint Backlog.

NEW QUESTION # 22
Which event marks the beginning of a Sprint in Scrum?

A. Daily Scrum
B. Sprint Planning
C. Sprint Review
D. Sprint Start

Answer: B

Explanation:
In Scrum, Sprint Planning is the event where the team collaborates to define the Sprint Goal and decide which items from the Product Backlog will be worked on during the Sprint. This marks the formal beginning of the Sprint.
A . Correct. Sprint Planning kicks off the Sprint by setting its goals and scope.
B . Incorrect. "Sprint Start" is not an official Scrum term.
C . Incorrect. Sprint Review happens at the end of the Sprint to inspect the increment.
D . Incorrect. The Daily Scrum occurs every day during the Sprint but does not mark its start.
Reference:
Scrum Guide 2020: Sprint Planning

NEW QUESTION # 23
What is the starting point when designing an Agile process?

A. Understand the service management architecture
B. Understand who your customers are and what they value
C. Getting the right stakeholders engaged
D. Understand the practice's vision and goal

Answer: B

Explanation:
Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A . Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B . Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C . Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D . Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
Reference:
Agile Manifesto: Customer collaboration over contract negotiation.
ITIL 4: Service design principles.

NEW QUESTION # 24
Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?

A. Kickoff Meeting
B. Strategic Sprint
C. Sprint Retrospective
D. Sprint Planning

Answer: A

Explanation:
The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.
A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.
B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.
C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.
D . Incorrect. A Strategic Sprint is not a formal Scrum event.
Reference:
Agile Project Management: Kickoff meeting guidelines.

NEW QUESTION # 25
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Product Owner
B. The Agile Practice Owner
C. The Team
D. The Agile Service Manager

Answer: A

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 26
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